FAQS

   Delivery Time = Processing Time + Shipping Time

   We ship to all over the world. If you can not choose your country when check out, please contact us. Dresses will be shipped via DHL,UPS,TNT,EMS. Normally it will arrive in 3-5 days after we ship it.

3.Can I order other colors? Any extra cost?

   All dresses can be made in any color you want. No extra cost. You can check the color chart and put the color number in order note. If you can not find the color you want, you can email us the photo of the color. We will match the color.

4.Can I order dresses in custom size?Any extra cost?

   Yes, we offer customized size for free. Please choose “Custom Size” option when you check out and leave your detailed body measurements in order note(Please click "Special Instructions For Sellers" in cart page). Here are all measurements we need for customization.

         Bust____________inch/cm

         Waist_____________inch/cm

         Hip_______________inch/cm

         Arm Hole__________inch/cm

         Hollow to floor______inch/cm

         Hollow to knee______inch/cm(Only Mini dress or knee-length dresses need)

         Heigh_____________inch/cm

         Upper Arm__________inch/cm(Need for dresses with sleeves)

         Arm length_________inch/cm(Need for dresses with long sleeves) 

         Neck circumference_____inch/cm(Need for dresses with high neck) 

5. What is your Return Policy?

     Please check detailed policy here: https://www.jldressca.com/pages/Return-Policy

6. What payment methods do you currently accept? 

    We currently accept payment via PayPal and Credit/Debit Card

Other questions you may have:

Q: Do you offer drop shipping or wholesale service?

A: Yes, please contact us for more details.

Q: Can I change the style of the dress? Any extra cost?

A: Yes, styles can be customized as your request. The cost depends on what kind of change you need. Normally it will cost extra $10-$30. Please email us for details.

 Q: Do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.

 A:  We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions. 

 Q:  Can I place my order over the phone?

 A:  At the moment, we only accept orders on line. You may complete the payment online with your PayPal account and your rights will be secured by PayPal. You can also pay for your order with your credit card, namely, Visa, MasterCard, Discovery and American Express.

 Q: I placed my order and my payment just was not gone through?

 A:  Please do not worry. Log in to my orders, click on the order you need help with and specify the payment problems you encountered. We will give you a reply within 24 hours to sort the problems out or give you other methods for payment.

 Q: Can I change the size and color for my dresses after payment?

 A:  Please referring to https://www.jldressca.com/pages/payment-policy

 Q: Hi, how do I order multiple items?

 A:  Please follow steps below: 1. Log in on our website;  2. Choose the color, size and add the item into the cart; 3.  Click the button “continue shopping” and the add other items into cart; 4. Check out and pay. Our website will guide you with your order.

 Q: What does "hollow to floor" mean, I am hoping to put in the custom order.

 A: Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.